CTWARE ltd., a privately owned company, founded in 2001, is a leading provider of advanced CTI (computer telephony integration) solutions, and innovative contact centers currently targeting mainly the Israeli market. After the establishment of a recognizable market share within our local region, the company is now committed to expanding globally and focusing its business on the contact center industry.
CTWARE's extensive experience and high expertise in developing, operating and maintenance of CTI and contact center applications reflected in our product line, helps our customers improve their business productivity, allowing them a rapid response to the ever changing competitive market circumstances.
CTWARE's main product line today consists of contact center solutions for the small, medium business and interactive voice response, value added services for telephony service operators. CTWARE also supplies additional IVR applications for organizations in a variety of different industries and sizes. The proprietary technology, powers CTWARE's line of products is a service creation environment, the CTWARExbuilder comprised of a library of building blocks for designing and deploying CTI/IVR applications, based on Microsoft COM+ technology. CTWARE's solutions are offered with a built-in soft-switch which qualifies them to work practically with any PBX regardless of make or model, or directly with the PSTN via telephony boards of specific 3rd parties such as Dialogic and Audio- Codes.
CTWARExpresso is the ideal solution for a wide variety of businesses that operate contact centers, whether help-desks support service, customer assistance lines, telemeeting or telemarketing centers. CTWARExpresso provides managers with a large set of tools for sophisticated and intelligent management of contact centers' resources.
CTWAREstar*vas services are based on CTWARExbuilder , CTWARE's Service Creation Environment (SCE) - a flexible platform based on Microsoft standard COM+ technology. With CTWAREstar*vas , textual content is retrieved directly from the Internet, databases, XML, TXT and I-Mode sources can be read and understood automatically. This way, services are updated without any human intervention and on a regular basis. Each service uses pre-recorded prompts and complete sentences that are clear, understandable and user-friendly. Applications such as dating, quizzes, games and much more are available.
CTWARE is part of a leading Israeli investment and holding company the Fore Group. Founded in 1982, The Fore Group specializes in providing technically advanced solutions in the global telecommunication arena, including sophisticated services and projects for operators and vendors of networks and infrastructure worldwide.